Thank you for shopping at showcasecabinet.com

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

INTERPRETATION AND DEFINITIONS

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

1.Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to showcasecabinet.com.

2.Goods refer to the items offered for sale on the Service.Orders mean a request by You to purchase Goods from Us.

3.Service refers to the Website.

4.Website refers to showcasecabinet, accessible from http://showcasecabinet.com/

5.You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

I Rceived a Defective Item

We ask that you report any product defects within 30 days of you receiving your order. Please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. Manufacturer defects found after 30 days of receipt are directed to the manufacturer’s warranty.

showcasecabinet.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods.

I Received an Incomplete Order or Missing Parts

We recommend to check the items within 48 hours of receipt and report to our customer service as soon as possible. Be sure to complete this process within 30 days of your delivery date. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. After 30 days, showcasecabinet will make every attempt to rectify, however charges may apply.

Missing an item

If you have received all shipments but there is an item or items missing, please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the missing item(s), provide pictures or video evidence clearly showing everything received.

Missing parts of an item

If you have checked comparing with the Parts-List, unwrapped everything and gone through all boxes, confirmed that no one mis-placed, please contact our customer service, be sure to include the copy of your original order confirmation, indicate which part(s) & Qty of which item(s), provide pictures or video evidence clearly showing everything received.

showcasecabinet.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incomplete goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

I Received a Damaged Item

We do our best to ensure every order arrives safe and secure. Despite the series of quality checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition, we recommend to report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item&its packaging. As soon as the damaged issue is confirmed, our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution, including refund, replace or repair options.

To suit different occasions, we work out Concealed Shipping Damage and Obvious Shipping Damage, please match your occasions with either occasion in the below. Be sure to complete this process within 30 days of your delivery date. After 30 days, showcasecabinet will make every attempt to rectify, however charges may apply.

Concealed shipping damage

If you have already accepted delivery and then find a concealed shipping damage (not visible on the outside of the packaging), please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the damaged item(s), provide pictures evidence clearly showing the damage and all packaging material&paper work.

Once you notify us that your product was damaged, we will file a claim with the shipper. Please do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time.

Obvious shipping damage

If a shipment arrives at your door with obvious shipping damage, please accept the shipment and immediately inspect the items. Please DON’T refuse the shipment. Refusing to accept damaged shipment means you are putting the hope of easy access to it in the hands of the carrier. In other words, you have more control over the situation if you keep it.

1.Photograph the whole process, the damage, all packaging material and paper work.

2.Note any damages on the carrier delivery receipt or contact the carrier to submit a damage claim.

3.Reflect to our customer service by including the copy of your original order confirmation, the item number & Qty of the damaged item(s), the claim number, providing pictures evidence clearly showing the damage and all packaging material&paper work.

4.Do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time.

Please note that if you attempt to return the damaged item without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.

showcasecabinet.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

Warranty

Warranty period. The contractual warranty period of our products is fixed at 1 (one) year.

The warranty period runs from the date of purchase indicated on the invoice.

Conditions

Showcasecabinet After-Sales Service will accept defective product(s) in the scope of warranty coverage at the sale condition that a request for return has been made to and confirmed by Showcasecabinet.

Required documentation

Showcasecabinet After-Sales Service will accept defective product(s) in the scope of warranty coverage at the sale condition that the defect has been clearly defined, and upon reception of A copy of the invoice, indicating the date of purchase, the type of product, the serial number, the name of the customer.

Warranty exclusions

To normal wear of the product;

In case of repair or intervention on the product by any unauthorized personnel or any person outside Showcasecabinet After-Sales Service ;

To shocks or damaged occurred during transportation directly or indirectly linked to the product’s warranty;

To the installation or use of the product in contradiction with technical and safety standards, notably a use of the product in contradiction with the guidelines indicated in the product’s user manual and safety instructions;

4.Warranty of repairs. Repairs, modifications or replacements of defective parts during the warranty period do not extend the warranty period.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@ showcasecabinet.com